Operations · Enterprise software integrations

From “too hard to measure” to cross-stack answers in minutes

Merge

Merge’s customer success and post-sales teams operate across Salesforce, Gong, Pylon, Slack, and Google Sheets. Leadership needed sourced answers without a dedicated analyst for every question.

24h → 30mfor a validated feedback analysis exercise

Why this matters for manufacturing & distribution

Manufacturing and distribution teams hit the same wall when CRM, ERP, WMS, and email hold different slices of the truth. Structify Industrial is built to shorten the distance between those systems, so leadership can answer cross-stack questions while the signal is still fresh.

Merge’s customer success and post-sales teams operate across Salesforce, Gong, Pylon, Slack, and Google Sheets. Leadership still needed structured, sourced answers across those systems without SQL, exports, or a dedicated analyst for every ad hoc question.

Before Structify Industrial

Cross-stack questions were filed under “too hard” because the payoff did not justify the time
Each deep dive meant exports, meetings, and manual reconciliation across tools
Momentum suffered when insights arrived after the decision window

With Structify Industrial

A feedback analysis that required 12 people × 2 hours each completed in roughly 30 minutes with identical head-to-head results
Salesforce, Gong, Pylon, Slack, and Sheets unified into one queryable layer
Hardest cross-stack questions answered while they are still fresh, keeping exec focus on what matters most

“We used to put cross-stack analyses in the 'too hard' bucket because they'd take longer to run than the payoff was worth. Structify dropped that from days to minutes. Now we answer the hardest questions across our data stack while they're still fresh, keeping momentum and exec focus on what matters most.”

Eric Myll

VP, Customer Success and Revenue Operations | Merge

Open on structify.ai

Related case studies